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Section: Main / СSERVICE QUALITY ASSESSMENT SYSTEM "HOSTCALL® - QR"

The HostCall-QR system for evaluating the quality of service and customer satisfaction is designed to receive feedback from customers and guests in private businesses and government institutions.
Thanks to the HostCall-QR service quality assessment system, you will get customer feedback and identify problem areas of your business, as well as the system raises the culture of service for your staff, since no one wants to be at the end of the rating list.
Quality assessment buttons are easy to mount because they are wireless radio buttons.
The system saves the history of ratings on the computer's hard disk for the entire period of operation, so you can track the trend of staff work from the beginning of its installation. You can save the statistics log to an external storage device for remote analysis.

 

 

QR_struktur_chema_HostCall-QR.jpg

 

     How it works: MP-411Q3 quality assessment radio buttons are installed next to each employee on a table or wall. The button has three buttons with emoticons: Smiling, neutral and sad.

QR_MP-411Q3.jpg

    The customer leaves their feedback by simply clicking on one of the three buttons. After pressing the smiley, the button transmits its individual number and the code of the pressed smiley to the MP-821W3 radio receiver over the radio channel.

 QR_priemnik_MP-821W3.jpg

Which, in turn, transmits this data to the “HostCall-Quality " program , which shows real- time ratings set by clients for each employee.

QR_HostCall_Quality.JPG

 

 

 

 


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 Soft HostCall-Quality
Price: 0.00 руб  
 
 
Soft HostCall-Quality

HostCall-Quality software.

Distributed free of charge .

The "HostCall-Quality" program displays on the screen in real time the personnel ratings that customers put at the end of service by clicking on the corresponding icon of the MP-411Q3 button.

 

 MP-821W3 Radio receiver
Price: 3 970.00 руб  
 
 
MP-821W3 Radio receiver

MP-821W3 radio receiver

The MP-821W3 radio receiver transmits signals from the MP-411Q3 radio button to a computer with "HostCall-Quality" SOFTWARE installed .

 

 MP-411Q3 Quality assessment button
Price: 2 649.00 руб  
 
 
MP-411Q3 Quality assessment button

MP-411Q3 quality assessment button

Radio button for service quality assessment with corresponding icons.

 

 MP-251W3 Interface Converter
Price: 1 421.00 руб  
 
 
MP-251W3 Interface Converter

MP-251W3 interface Converter

The MP-251W3 interface Converter (RS-485/USB) is used to connect the MP-821W3 radio receiver to a computer.

 

 Power supply
Price: 721.00 руб  
 
 
Power supply

Power supply

The power supply unit provides a stable low- voltage power supply of 12V, current 2.0 A.

 

 GC-0012U3 Adapter
Price: 715.00 руб  
 
 
GC-0012U3 Adapter

GC-0001U3 adapter

The adapter- protection unit GC-0012U3 is designed to protect the power supply from over- current.

 


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