The HostCall-QR system for evaluating the quality of service and customer satisfaction is designed to receive feedback from customers and guests in private businesses and government institutions.
How it works: MP-411Q3 quality assessment radio buttons are installed next to each employee on a table or wall. The button has three buttons with emoticons: Smiling, neutral and sad.
The customer leaves their feedback by simply clicking on one of the three buttons. After pressing the smiley, the button transmits its individual number and the code of the pressed smiley to the MP-821W3 radio receiver over the radio channel.
Which, in turn, transmits this data to the “HostCall-Quality " program , which shows real- time ratings set by clients for each employee.
Distributed free of charge .
The "HostCall-Quality" program displays on the screen in real time the personnel ratings that customers put at the end of service by clicking on the corresponding icon of the MP-411Q3 button.
MP-821W3 radio receiver
The MP-821W3 radio receiver transmits signals from the MP-411Q3 radio button to a computer with "HostCall-Quality" SOFTWARE installed .
MP-411Q3 quality assessment button
Radio button for service quality assessment with corresponding icons.
MP-251W3 interface Converter
The MP-251W3 interface Converter (RS-485/USB) is used to connect the MP-821W3 radio receiver to a computer.
The power supply unit provides a stable low- voltage power supply of 12V, current 2.0 A.
The adapter- protection unit GC-0012U3 is designed to protect the power supply from over- current.